FAQ (Frequently Asked Questions)

🛡️ Privacy & Security

Q: Does CompareSheets store my Excel files?
A: No. Your Excel files are never uploaded or stored. All comparisons happen locally on your device.

Q: Do you collect any data from my Excel content?
A: No. We do not access or analyze the content of your files. The add-in only compares what you open locally.

🧾 Licensing

Q: Who processes my payment?
A: All payments are securely processed by Paddle.com, which also handles VAT and invoices.

Q: Will I receive a license key?
A: After payment, you will either receive a license key or access credentials, depending on your chosen plan.

Q: Can I get a refund?
A: No. We do not offer refunds. A free trial is available so you can evaluate the product before purchasing.

💻 Usage

Q: Do I need Excel Desktop to use CompareSheets?
A: Yes, CompareSheets works in Excel Desktop (Windows/Mac).

Q: Can I use it offline?
A: Yes. Once installed and activated, CompareSheets can work without an internet connection for comparison tasks.

Q: Why isn’t the comparison working correctly?
A: For CompareSheets to function properly, please ensure the following:

• The headers must be on the first row (Row 1) of each sheet.
• The columns must start from the first column (Column A), with no empty columns before.
• Merged cells are not supported — especially in the header row or in the data range.

The structure of the file must be clean and consistent so the comparison logic can accurately match columns and data.

🦘 Support

Q: How do I contact support?
A: You can email us at contact@comparesheets.com

🔐 Activation & Updates

Q: How do I activate CompareSheets?
A: After your purchase, you will receive an email with activation instructions.

Q: Do I need to be online to activate the product?
A: Yes, an internet connection is required for the initial activation.

Q: How are updates delivered?
A: Updates are delivered automatically if you are connected to the internet, or you will be notified to download the latest version.

💳 Pricing & Subscription

Q: Is CompareSheets a one-time purchase or subscription?
A: CompareSheets is sold as a subscription (monthly or yearly), handled through Paddle.

Q: Can I cancel my subscription?
A: You can turn off auto-renewal at any time via the Paddle customer portal.
Your subscription will remain active until the end of the current billing period (monthly or yearly, depending on your plan). No refunds are issued for unused time.

🖥️ Compatibility

Q: Is CompareSheets compatible with macOS?
A: Yes, CompareSheets works with Excel for Mac (latest Office 365 versions).

Q: What versions of Excel are supported?
A: CompareSheets supports Excel 2016 and newer, including Office 365 and Microsoft 365.